When you run a digital marketing agency, you must already be aware of what clients want. But it can be all wrong. Here, it is safe to say that what clients actually want at the most basic level is transparency, and it’s as simple as that. So, when you stay transparent with your clients, it is a great way to keep them on board for longer and also ensure all their goals are well met. However, when the moment comes to start implementing the transparency practices, most agencies don’t know how or where to start. So here, the easiest way is through solid agency reporting software.
While it might seem scary, reporting software benefits are quite many and is proven to be a great way to build stronger and more profitable relationships with clients. So, let’s discuss in detail how the reporting software can actually be beneficial for your agency.
Use the reporting tool to gain client trust.
Just like in your personal relationship, trust is the foundation; it is the same in the professional one. Here, you can use the reporting software tools to build trust with the clients. Just so you know, client reporting is tangible evidence of the relationship or the work you are doing with them. The way the reporting is delivered or assembled to the client is more important than the performance itself. When the client trusts you, they will actually analyse their data, look at the areas to optimise and trust what you say.
When you keep them up to date about the entire process, it will be easier for them to rely on you to use the reporting software solutions. Just make sure you provide your clients with account performance, expert insights, and data-driven actions. Because of this, they never have to guess or wonder how they are actually performing. This helps build trust, leading to long-term partnerships.
Use reporting to stay honest and open.
In some cases, it can become difficult for you as an agency to be transparent with yourself, not only the clients. However, staying truthful and honest is extremely important. It is the only way you will survive in the long run. Using automated reporting solutions here can work great for you. It will help build trusted relationships with the clients. In fact, you should first stay open to yourself and understand what you have to do to ensure honest and long-term collaboration. Now, based on this, you can take measures like providing the clients with data and all the relevant information.
While you might not feel reporting is an important tool, honestly, it provides a fair look at all the positive and negative changes in the client’s accounts. This helps establish a trustworthy relationship between the agency and the clients. When you are able to explain the numbers and the trends more effectively, then you will be able to stay in the confidence of the client, leading to better outcomes.
Use reporting for data-driven storytelling.
If you are still wondering how to stay more transparent, then using automated reporting solutions can be a great way. It will help build trust to explain the story behind all the data that is obtained from your client dashboard software and which is presented in the report. Now, to gain client loyalty, you can explain why the matrices in your reports matter and what they actually mean. When you explain it all in detail, you will develop trust between your agency and the client. This way, it will be helpful for you to work with each other easily.
Even if there is some negative outcome or there are some changes, you need to convey them all to the client. This is the only way you will earn client’s loyalty and trust in your agency.
Use reporting to nurture relationships with clients.
Just so you know, automated solutions also include real-time reporting. This means whatever is happening around the report, you will get an idea of it right at that moment. Now, when you share the way your agency reports to the client, it will help improve transparency and, in turn, boost clients’ confidence in your ability and work. Keep in mind transparency is the key to maintaining a long-standing relationship as a digital marketing agency. When you provide data-driven results, it will offer actionable insights that will transfer into customer confidence and will also help you get clients for longer terms.
Keep in mind that the matrices or other aspects might not be easy to understand. So you need to break it down. Here, consider using standard spreadsheets or documents to make it easy for them to understand. Ultimately, this effect will have a reduced turnout rate and will also help you establish yourself as a reputable brand with tangible results.
Use reporting to build surprise-free client relationships.
When you work as a digital marketing agency, you need to understand what your agency is doing to help the client while keeping in mind all their needs and preferences. When you do so, it will help develop a bump-free and smooth relationship. Reporting here can be extremely helpful for you to understand the goals and objectives of the clients better and then make decisions based on them. In fact, reporting also increases the number of people who stay aware of what’s going on within the agency. This means there will be less surprises. When this happens, you will develop a better relationship with the client as you provide them with accurate updates on content performance.
Use reporting to show clients your current progress.
You need to start using data visualisation tools to show the progress. It can help you keep your client up to date. Keep in mind that all clients are different and that their needs are different as well. So you need to keep on assuring them that what they want will actually happen. Now, when you start reporting directly to the client, it will help give assurance. Also, it will help you set measurable goals and show how you are progressing towards them. Here, you can consider using reporting to determine and point out the goals that have been achieved. Keep in mind that clients are generally very receptive to both good and bad news. When they are kept informed all along, it will be easy for you to make them feel included in the process.
Conclusion
Now that you have read it all, you already know the reporting software benefits. It is a great tool that allows you to maintain clear transparency with the client and build a long-term relationship. Now, when this happens, you will be able to succeed as an agency. If you are looking for a digital marketing reporting solution, then you should definitely get in touch with us. They are here to make your agency life a lot easier. No matter your specific agency’s needs. They can provide you with something that matches the requirements well. But the best part is you also get a 14-day free trial here, which means you need not have to worry about paying the cost upfront. You can try it out and see if it is actually beneficial for your agency, and then, based on that, you can get the subscription.